FAQ

• General Service Questions

  • What are your hours of operation?

    Our office is open to serve you between the hours of 7:00AM to 7:00PM. We are open 7 days a week to help serve you better.

  • What areas do you service?

    Addison, IL 60101
    Alsip, IL 60803
    Arlington Heights, IL 60004, 60005, 60006
    Aurora, IL 60502, 60503, 60504, 60506, 60568, 60572, 60598, 60599
    Barrington, IL 60010, 60011
    Barrinton Hills, IL 60010, 60021, 60102
    Bartlett, IL 60103, 60133
    Bedford Park, IL 60455, 60458, 60499, 60501, 60638
    Bellwood, IL 60104
    Bensenville, IL 60105, 60106, 60399
    Berkeley, IL 60163
    Berwyn, IL 60402
    Bloomingdale, IL 60108, 60117
    Bolingbrook, IL 60439, 60440, 60490
    Bridgeview, IL 60455
    Broadview, IL 60153, 60155
    Brookfield, IL 60513
    Buffalo Grove, IL 60089
    Burbank, IL 60459
    Burr Ridge, IL 60527
    Carol Stream, IL 60116, 60122, 60125, 60128, 60132, 60188, 60197, 60199
    Chicago, IL 60601, 60602, 60603, 60604, 60605, 60606, 60607, 60608, 60610, 60611, 60612, 60613, 60614, 60615, 60616, 60618, 60619, 60622, 60623, 60625, 60626, 60629, 60630, 60631, 60632, 60633, 60634, 60638, 60639, 60640, 60641, 60643, 60647, 60653, 60654, 60655, 60656, 60657, 60659, 60661, 60663, 60664, 60666, 60668, 60669, 60670, 60673, 60674, 60675, 60677, 60678, 60679, 60680, 60681, 60682, 60684, 60685, 60686, 60687, 60688, 60689, 60690, 60691, 60693, 60694, 60695, 60696, 60697, 60699, 60701, 60706, 60707, 60803, 60805
    Chicago Ridge, IL 60415
    Cicero, IL 60804
    Clarendon Hills, IL 60514
    Country Club Hills, IL 60478
    Countryside, IL 60525
    Darien, IL 60561
    Downers Grove, IL 60515, 60516, 60517
    Elgin, IL 60120, 60121, 60123
    Elk Grove Village, IL 60007, 60009
    Elmhurst, IL 60126
    Elmwood Park, IL 60707
    Eola, IL 60519
    Evergreen Park, IL 60805
    Flossmoor, IL 60422
    Forest Park, IL 60130, 60398
    Fox Valley, IL 60572, 60597, 60599
    Frankfort, IL 60423
    Franklin Park, IL 60131, 60398
    Glen Ellyn, IL 60137, 60138
    Glendale Heights, IL 60137, 60139
    Hanover Park, IL 60133
    Harwood Heights, IL 60630, 60634, 60656, 60706
    Hickory Hills, IL 60457
    Hillside, IL 60162, 60163
    Hines, IL 60141
    Hinsdale, IL 60521, 60522, 60523, 60570
    Hodgkins, IL 60525
    Hoffman Estates, IL 60010, 60067, 60173, 60179, 60192, 60194, 60195, 60196
    Homer Glen, IL 60441, 60491
    Hometown, IL 60456

    Indian Head Park, IL 60525
    Inverness, IL 60010, 60067
    Itasca, IL 60143
    Joliet, IL 60431, 60432, 60433, 60434, 60435, 60436
    Justice, IL 60458
    La Grange, IL 60525
    La Grange Park, IL 60526
    Lake Barrington, IL 60010, 60084
    Lemont, IL 60439, 60440, 60490
    Lisle, IL 60532
    Lockport, IL 60441, 60446, 60491
    Lombard, IL 60148
    Lyons, IL 60534
    Markham, IL 60426, 60428
    Matteson, IL 60443
    Maywood, IL 60153, 60155
    Mc Cook, IL 60525
    Medinah, IL 60157
    Midlothian, IL 60445
    Mokena, IL 60448
    Mount Prospect, IL 60056
    Melrose Park, IL 60160, 60161, 60164, 60165
    Naperville, IL 60540, 60563, 60564, 60565, 60566, 60567
    New Lenox, IL 60451
    North Chicago, IL 60064, 60086, 60088
    North Riverside, IL 60546
    Oak Brook, IL 60521, 60522, 60523, 60561, 60570
    Oak Lawn, IL 60453, 60454, 60455, 60456, 60457, 60458, 60459
    Oak Park, IL 60301, 60302, 60303, 60304
    Olympia Fields, IL 60461
    Orland Hills, IL 60477
    Orland Park, IL 60462, 60467
    Oswego, IL 60543
    Palatine, IL 60038, 60055, 60067, 60074, 60078, 60094, 60095
    Palos Heights, IL 60463
    Palos Hills, IL 60465
    Palos Park, IL 60464
    Plainfield, IL 60544, 60585, 60586
    Prospect Heights, IL 60070
    River Forest, IL 60305
    River Grove, IL 60171
    Riverside, IL 60546
    Robbins, IL 60472
    Rolling Meadows, IL 60008
    Romeoville, IL 60441, 60446
    Roselle, IL 60172
    Schaumberg, IL 60159, 60168, 60173, 60193, 60194, 60195, 60196
    Schiller Park, IL 60131, 60176
    South Barrington, IL 60010
    Stickney, IL 60638, 60402
    Stone Park, IL 60165
    Streamwood, IL 60107
    Summit, IL 60501
    Summit Argo, IL 60501
    Tinley Park, IL 60477
    Villa Park, IL 60181
    Warrenville, IL 60555
    Wayne, IL 60184
    West Chicago, IL 60185, 60186
    Westchester, IL 60154
    Western Springs, IL 60558
    Westmont, IL 60559, 60561
    Wheaton, IL 60187, 60188, 60189
    Wheeling, IL 60070, 60090
    Willow Springs, IL 60480
    Willowbrook, IL 60527
    Winfield, IL 60190
    Wood Dale, IL 60191
    Woodridge, IL 60517, 60540
    Worth, IL 60482

  • What are your charges?

    Please call our office for pricing information.

  • What kind of warranty do you offer?

    We offer an industry leading 90 day labor and 1 year part warranty.

  • What brands do you service?

    We service the following brands:

    Admiral, Alto-Sham, Amana, Asko, Bakers Pride, Bosch, Caloric, Chambers, Crown, Dacor, DCS, Electrolux, Five Star, Frigidaire, Gagganau, Garland, GE, Hotpoint, Heartland, Hobart, Imperial, Jenn-Air, Kenmore, Kitchenaid, LG, Magic Chef, Maytag, Miele, Modern Maid, Roper, South Bend, Speed Queen, Sun Ray, SubZero, Superior, Tappan, Thermadore, Traulsen, True, U-line, Universal, Viking

    If you do not see your appliance listed or have additional questions, please call our office for further information.

  • How soon can you come out for service?

    We offer same day service. We are happy to work with your schedule to service you at your convenience.

  • What type of payments do you accept?

    We accept the following payments: Cash, Check, MasterCard, Visa, American Express and Discover.

• Washer Problems

  • Washer is not starting?

    1. Please check to see the unit is plugged in.
    2. Please check to make sure the door/lid is closed properly.
    3. If the above steps do not correct the problem, please call for service.

  • Washer is not spinning?

    1. Please check to see the unit is plugged in.
    2. Please check to make sure the door/lid is closed properly.
    3. If the above steps do not correct the problem, please call for service.

  • Washer is not draining?

    1. Please check to see the unit is plugged in.
    2. Please check to make sure the door/lid is closed properly.
    3. If the above steps do not correct the problem, please call for service.

  • Washer is vibrating/noisy?

    1. Please check to make sure the unit is properly leveled.
    2. Check to see if load is out of balance.
    3. If the above steps do not correct the problem, please call for service.

  • Washer has unpleasant odors?

    1. Check to make sure the unit has properly drained.
    2. Check all gaskets and seals for signs of mold.
    3. Run ‘clean’ cycle if option is available on unit.
    4. If the above steps do not correct the problem or mold is found, please call us for service.

  • Washer is overflowing?

    1. Shut off unit immediately.
    2. Close water supply valves to unit.
    3. Call for service.

  • Washer is leaking?

    1. Shut off unit immediately.
    2. If leaking continues, shut off water supply valves to unit.
    3. Call for service.

• Dryer Problems

  • Dryer is not starting?

    1. Please check to make sure the unit is plugged in properly.
    2. Check to see if door is closed correctly.
    3. If the above steps do not correct the problem, please call for service.

  • Dryer is not heating?

    1. Please check to make sure dryer is not on ‘air fluff’ cycle.
    2. Check to see if dryer vent is obstructed.
    3. If the above steps do not correct the problem, please call for service.

  • Dryer is taking too long to dry clothes?

    1. Please make sure the proper temperature setting has been selected.
    2. Please check that lint screen is clean.
    3. Check to see if dryer vent is obstructed.
    4. If the above steps do not correct the problem, please call for service.

  • Dryer is noisy?

    1. Check to make sure there are no loose objects in drum. For example: pocket change or kids toys.
    2. If the above step does not correct the problem, please call us for service.

• Refrigerators

  • Refrigerator is leaking?

    1. Water leaking from a refrigerator can cause serious damage to flooring. Please shut water to the unit off (if possible), and call for service.

  • Refrigerator is making noise?

    1. Please check to make sure the unit has been cleaning per manufacturer’s recommendation.
    2. If the above step does not correct the problem, please call for service.

  • Unit is hot between the doors?

    1. Please check to make sure the unit has been cleaning per manufacturer’s recommendation.
    2. If the above step does not correct the problem, please call for service.

  • How often should the unit be cleaned?

    1. Please follow the manufacturer’s recommendation for cleaning your unit, however certain household factors such as having pets may require more frequent cleanings. If you do not feel comfortable cleaning your unit, please give us a call we will be happy to help.

  • How often should I change my water filter?

    1. Please follow manufacturer’s recommendation’s as to how frequently you should change your water filter.
    2. If you do not feel comfortable changing your water filter, please give us a call, we will be happy to help.

  • My refrigerator is flashing ‘service/clean condenser’?

    1. A unit flashing ‘service/clean condenser’ requires immediate attention. Ignoring this error code can lead to serious long-term damage. Please call to have our refrigerator specialists diagnose and correct the problem.

• Ovens & Ranges

  • Oven/Range is not cooking properly?

    1. Make sure oven is preheated properly.
    2. Check to make sure temperature is set properly according to recipe.
    3. If the above steps do not correct the problem, please call for service.

  • Gas odor coming from oven?

    1. Any gas odor is a sign of trouble, please call for service immediately.

  • Oven is taking too long to preheat?

    1. Most ovens take at least 15 minutes to preheat.
    2. If the unit is not preheating properly, it is almost always a mechanical failure. Please call for service.

  • Oven has no display?

    1. Please check circuit breaker to the unit.
    2. Check to make sure the unit is plugged in properly.
    3. If the above steps do not correct the problem, please call for service.

  • Surface burners will not light?

    1. Make sure all burner rings and caps are on properly.
    2. Make sure the burner knob is set to ‘ignite’ when trying to start the burner.
    3. If the above steps do not correct the problem, please call for service.

• Garbage Disposals

  • Important safety notice:

    Important Garbage disposals can be very dangerous and should only be repaired by a trained professional. Never stick your hand into a garbage disposal.

  • Garbage disposal has unpleasant odors?

    1. There are garbage disposal odor removing products available to the public. Please call our office for recommendations.

• Dishwashers

  • Dishwasher is not cleaning dishes?

    1. Check to make sure you are using the correct soap per manufacturer’s recommendations.
    2. Use jet dry if applicable.
    3. Make sure there are no dishes blocking the dispenser from opening.
    4. Make sure no dishes are blocking the spray arm(s).
    5. If the above steps do not correct the problem, please call for service.

  • Dishwasher will not start?

    1. Make sure the door is properly closed.
    2. If unit has a touch pad hit cancel twice, select a cycle and hit ‘start’.
    3. Make the dishwasher is not on a ‘time delay’ setting.
    4. If the above steps do not correct the problem, please call for service.

  • Dishwasher will not drain?

    1. A dishwasher that is not draining is almost always a mechanical failure, please call for service.

  • Dishwasher is not filling with water?

    1. Check for loose items (such as silverware) on the floor of the dishwasher, blocking the float switch.
    2. If the above step does not correct the problem, please call for service.

  • Unit has unpleasant odors?

    1. Premium Appliance Repair recommends the product ‘Dishwasher Magic’.
    2. You can call our office with any additional questions pertaining to cleaning your dishwasher.