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Appliance Repair Chicago > FAQ
FAQ
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General Service Questions
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What are your hours of operation?
Our office is open to serve you between the hours of 7:00AM to 7:00PM. We are open 7 days a week to help serve you better.
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What areas do you service?
Addison, IL 60101
Alsip, IL 60803
Arlington Heights, IL 60004, 60005, 60006
Aurora, IL 60502, 60503, 60504, 60506, 60568, 60572, 60598, 60599
Barrington, IL 60010, 60011
Barrinton Hills, IL 60010, 60021, 60102
Bartlett, IL 60103, 60133
Bedford Park, IL 60455, 60458, 60499, 60501, 60638
Bellwood, IL 60104
Bensenville, IL 60105, 60106, 60399
Berkeley, IL 60163
Berwyn, IL 60402
Bloomingdale, IL 60108, 60117
Bolingbrook, IL 60439, 60440, 60490
Bridgeview, IL 60455
Broadview, IL 60153, 60155
Brookfield, IL 60513
Buffalo Grove, IL 60089
Burbank, IL 60459
Burr Ridge, IL 60527
Carol Stream, IL 60116, 60122, 60125, 60128, 60132, 60188, 60197, 60199
Chicago, IL 60601, 60602, 60603, 60604, 60605, 60606, 60607, 60608, 60610, 60611, 60612, 60613, 60614, 60615, 60616, 60618, 60619, 60622, 60623, 60625, 60626, 60629, 60630, 60631, 60632, 60633, 60634, 60638, 60639, 60640, 60641, 60643, 60647, 60653, 60654, 60655, 60656, 60657, 60659, 60661, 60663, 60664, 60666, 60668, 60669, 60670, 60673, 60674, 60675, 60677, 60678, 60679, 60680, 60681, 60682, 60684, 60685, 60686, 60687, 60688, 60689, 60690, 60691, 60693, 60694, 60695, 60696, 60697, 60699, 60701, 60706, 60707, 60803, 60805
Chicago Ridge, IL 60415
Cicero, IL 60804
Clarendon Hills, IL 60514
Country Club Hills, IL 60478
Countryside, IL 60525
Darien, IL 60561
Downers Grove, IL 60515, 60516, 60517
Elgin, IL 60120, 60121, 60123
Elk Grove Village, IL 60007, 60009
Elmhurst, IL 60126
Elmwood Park, IL 60707
Eola, IL 60519
Evergreen Park, IL 60805
Flossmoor, IL 60422
Forest Park, IL 60130, 60398
Fox Valley, IL 60572, 60597, 60599
Frankfort, IL 60423
Franklin Park, IL 60131, 60398
Glen Ellyn, IL 60137, 60138
Glendale Heights, IL 60137, 60139
Hanover Park, IL 60133
Harwood Heights, IL 60630, 60634, 60656, 60706
Hickory Hills, IL 60457
Hillside, IL 60162, 60163
Hines, IL 60141
Hinsdale, IL 60521, 60522, 60523, 60570
Hodgkins, IL 60525
Hoffman Estates, IL 60010, 60067, 60173, 60179, 60192, 60194, 60195, 60196
Homer Glen, IL 60441, 60491
Hometown, IL 60456Indian Head Park, IL 60525
Inverness, IL 60010, 60067
Itasca, IL 60143
Joliet, IL 60431, 60432, 60433, 60434, 60435, 60436
Justice, IL 60458
La Grange, IL 60525
La Grange Park, IL 60526
Lake Barrington, IL 60010, 60084
Lemont, IL 60439, 60440, 60490
Lisle, IL 60532
Lockport, IL 60441, 60446, 60491
Lombard, IL 60148
Lyons, IL 60534
Markham, IL 60426, 60428
Matteson, IL 60443
Maywood, IL 60153, 60155
Mc Cook, IL 60525
Medinah, IL 60157
Midlothian, IL 60445
Mokena, IL 60448
Mount Prospect, IL 60056
Melrose Park, IL 60160, 60161, 60164, 60165
Naperville, IL 60540, 60563, 60564, 60565, 60566, 60567
New Lenox, IL 60451
North Chicago, IL 60064, 60086, 60088
North Riverside, IL 60546
Oak Brook, IL 60521, 60522, 60523, 60561, 60570
Oak Lawn, IL 60453, 60454, 60455, 60456, 60457, 60458, 60459
Oak Park, IL 60301, 60302, 60303, 60304
Olympia Fields, IL 60461
Orland Hills, IL 60477
Orland Park, IL 60462, 60467
Oswego, IL 60543
Palatine, IL 60038, 60055, 60067, 60074, 60078, 60094, 60095
Palos Heights, IL 60463
Palos Hills, IL 60465
Palos Park, IL 60464
Plainfield, IL 60544, 60585, 60586
Prospect Heights, IL 60070
River Forest, IL 60305
River Grove, IL 60171
Riverside, IL 60546
Robbins, IL 60472
Rolling Meadows, IL 60008
Romeoville, IL 60441, 60446
Roselle, IL 60172
Schaumberg, IL 60159, 60168, 60173, 60193, 60194, 60195, 60196
Schiller Park, IL 60131, 60176
South Barrington, IL 60010
Stickney, IL 60638, 60402
Stone Park, IL 60165
Streamwood, IL 60107
Summit, IL 60501
Summit Argo, IL 60501
Tinley Park, IL 60477
Villa Park, IL 60181
Warrenville, IL 60555
Wayne, IL 60184
West Chicago, IL 60185, 60186
Westchester, IL 60154
Western Springs, IL 60558
Westmont, IL 60559, 60561
Wheaton, IL 60187, 60188, 60189
Wheeling, IL 60070, 60090
Willow Springs, IL 60480
Willowbrook, IL 60527
Winfield, IL 60190
Wood Dale, IL 60191
Woodridge, IL 60517, 60540
Worth, IL 60482 -
What are your charges?
Please call our office for pricing information.
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What kind of warranty do you offer?
We offer an industry leading 90 day labor and 1 year part warranty.
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What brands do you service?
We service the following brands:
Admiral, Alto-Sham, Amana, Asko, Bakers Pride, Bosch, Caloric, Chambers, Crown, Dacor, DCS, Electrolux, Five Star, Frigidaire, Gagganau, Garland, GE, Hotpoint, Heartland, Hobart, Imperial, Jenn-Air, Kenmore, Kitchenaid, LG, Magic Chef, Maytag, Miele, Modern Maid, Roper, South Bend, Speed Queen, Sun Ray, SubZero, Superior, Tappan, Thermadore, Traulsen, True, U-line, Universal, Viking
If you do not see your appliance listed or have additional questions, please call our office for further information.
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How soon can you come out for service?
We offer same day service. We are happy to work with your schedule to service you at your convenience.
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What type of payments do you accept?
We accept the following payments: Cash, Check, MasterCard, Visa, American Express and Discover.
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Washer Problems
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Washer is not starting?
- Please check to see the unit is plugged in.
- Please check to make sure the door/lid is closed properly.
- If the above steps do not correct the problem, please call for service.
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Washer is not spinning?
- Please check to see the unit is plugged in.
- Please check to make sure the door/lid is closed properly.
- If the above steps do not correct the problem, please call for service.
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Washer is not draining?
- Please check to see the unit is plugged in.
- Please check to make sure the door/lid is closed properly.
- If the above steps do not correct the problem, please call for service.
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Washer is vibrating/noisy?
- Please check to make sure the unit is properly leveled.
- Check to see if load is out of balance.
- If the above steps do not correct the problem, please call for service.
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Washer has unpleasant odors?
- Check to make sure the unit has properly drained.
- Check all gaskets and seals for signs of mold.
- Run ‘clean’ cycle if option is available on unit.
- If the above steps do not correct the problem or mold is found, please call us for service.
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Washer is overflowing?
- Shut off unit immediately.
- Close water supply valves to unit.
- Call for service.
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Washer is leaking?
- Shut off unit immediately.
- If leaking continues, shut off water supply valves to unit.
- Call for service.
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Dryer Problems
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Dryer is not starting?
- Please check to make sure the unit is plugged in properly.
- Check to see if door is closed correctly.
- If the above steps do not correct the problem, please call for service.
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Dryer is not heating?
- Please check to make sure dryer is not on ‘air fluff’ cycle.
- Check to see if dryer vent is obstructed.
- If the above steps do not correct the problem, please call for service.
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Dryer is taking too long to dry clothes?
- Please make sure the proper temperature setting has been selected.
- Please check that lint screen is clean.
- Check to see if dryer vent is obstructed.
- If the above steps do not correct the problem, please call for service.
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Dryer is noisy?
- Check to make sure there are no loose objects in drum. For example: pocket change or kids toys.
- If the above step does not correct the problem, please call us for service.
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Refrigerators
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Refrigerator is leaking?
- Water leaking from a refrigerator can cause serious damage to flooring. Please shut water to the unit off (if possible), and call for service.
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Refrigerator is making noise?
- Please check to make sure the unit has been cleaning per manufacturer’s recommendation.
- If the above step does not correct the problem, please call for service.
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Unit is hot between the doors?
- Please check to make sure the unit has been cleaning per manufacturer’s recommendation.
- If the above step does not correct the problem, please call for service.
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How often should the unit be cleaned?
- Please follow the manufacturer’s recommendation for cleaning your unit, however certain household factors such as having pets may require more frequent cleanings. If you do not feel comfortable cleaning your unit, please give us a call we will be happy to help.
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How often should I change my water filter?
- Please follow manufacturer’s recommendation’s as to how frequently you should change your water filter.
- If you do not feel comfortable changing your water filter, please give us a call, we will be happy to help.
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My refrigerator is flashing ‘service/clean condenser’?
- A unit flashing ‘service/clean condenser’ requires immediate attention. Ignoring this error code can lead to serious long-term damage. Please call to have our refrigerator specialists diagnose and correct the problem.
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Ovens & Ranges
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Oven/Range is not cooking properly?
- Make sure oven is preheated properly.
- Check to make sure temperature is set properly according to recipe.
- If the above steps do not correct the problem, please call for service.
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Gas odor coming from oven?
- Any gas odor is a sign of trouble, please call for service immediately.
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Oven is taking too long to preheat?
- Most ovens take at least 15 minutes to preheat.
- If the unit is not preheating properly, it is almost always a mechanical failure. Please call for service.
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Oven has no display?
- Please check circuit breaker to the unit.
- Check to make sure the unit is plugged in properly.
- If the above steps do not correct the problem, please call for service.
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Surface burners will not light?
- Make sure all burner rings and caps are on properly.
- Make sure the burner knob is set to ‘ignite’ when trying to start the burner.
- If the above steps do not correct the problem, please call for service.
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Garbage Disposals
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Important safety notice:
Important Garbage disposals can be very dangerous and should only be repaired by a trained professional. Never stick your hand into a garbage disposal.
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Garbage disposal has unpleasant odors?
- There are garbage disposal odor removing products available to the public. Please call our office for recommendations.
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Dishwashers
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Dishwasher is not cleaning dishes?
- Check to make sure you are using the correct soap per manufacturer’s recommendations.
- Use jet dry if applicable.
- Make sure there are no dishes blocking the dispenser from opening.
- Make sure no dishes are blocking the spray arm(s).
- If the above steps do not correct the problem, please call for service.
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Dishwasher will not start?
- Make sure the door is properly closed.
- If unit has a touch pad hit cancel twice, select a cycle and hit ‘start’.
- Make the dishwasher is not on a ‘time delay’ setting.
- If the above steps do not correct the problem, please call for service.
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Dishwasher will not drain?
- A dishwasher that is not draining is almost always a mechanical failure, please call for service.
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Dishwasher is not filling with water?
- Check for loose items (such as silverware) on the floor of the dishwasher, blocking the float switch.
- If the above step does not correct the problem, please call for service.
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Unit has unpleasant odors?
- Premium Appliance Repair recommends the product ‘Dishwasher Magic’.
- You can call our office with any additional questions pertaining to cleaning your dishwasher.
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